In 2025, around 72% of the European population on average have used public authority websites or apps within the last twelve months. Germany has made significant improvements in this area in recent years, but at just under 67% it still falls below the EU average and lags far behind the frontrunner, Denmark. Overall, most countries have seen only a slight increase in the use of public authority websites and apps since 2022.
Use of public authority websites and apps
The indicator shows how many people have used public authority websites or apps in the last twelve months. This allows conclusions to be drawn about how well e-government structures and services are developed in a country. E-government is important for improving the quality of public administration and reducing bureaucratic hurdles.


